Customer Service & Satisfaction
All Western Mortgage raises the bar when it comes to back room operations, accepting nothing less than great. We underwrite and fund our own loans, which gives us control over the transaction and allows us to rush when needed to meet deadlines.
Our team’s processes and personnel are organized to ensure that nothing “falls through the cracks.” From providing a solid pre-approval to requesting the necessary client documentation, we start the loan process with a strong foundation, eliminating issues down the road. Throughout each client’s transaction, we provide status updates to all parties involved and we anticipate potential snags and delays, addressing them immediately so the process can continue moving toward a smooth and timely closing.
We approach the difficult problems by working as a team to find creative solutions. Our staff of highly trained professionals work tirelessly to submit and underwrite your loans quickly and accurately, ensuring approval with minimal conditions. Open communication with the entire team is vital to your business and the key to our success.
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